Shipping policy
Shipping Policy
Last updated: September 5, 2026
Thank you for shopping with Learnora. We aim to make every order simple, reliable, and convenient.
1. Order Processing
Orders are normally processed within 1–3 business days after payment is successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
During sales, festivals, holidays, or periods of unusually high order volume, processing may take a little longer.
2. Delivery Time
For orders within India, the estimated delivery time is generally:
5–12 business days after dispatch.
Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on your location, courier service, product availability, weather, holidays, and other circumstances beyond our control.
Remote and rural locations may require additional delivery time.
3. Shipping Charges
Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.
If free shipping is offered on a particular product or order, the applicable offer will be displayed on the product page, cart, or checkout.
4. Order Tracking
Once your order has been dispatched, we may provide a tracking number through the contact information provided during checkout.
Tracking information may take some time to become active after the package is handed over to the courier.
You can use the tracking information to check the current status of your shipment.
5. Delivery Delays
Although we work with our suppliers and delivery partners to provide timely delivery, delays can occasionally occur because of:
- Weather or natural events
- Public holidays
- Courier/logistics issues
- Incorrect or incomplete address information
- High order volumes
- Remote delivery locations
- Customs or regulatory procedures, where applicable
- Other circumstances beyond our reasonable control
A shipping delay does not automatically qualify an order for a refund if the order is still in transit.
6. Incorrect Address
Please carefully check your shipping address before placing your order.
If you provide an incorrect or incomplete address and the package cannot be delivered or is returned to us/supplier, additional shipping charges may apply for reshipping the order.
Once an order has been dispatched, we may not be able to change the delivery address.
7. Failed Delivery
If a courier attempts delivery and the recipient is unavailable, please follow the courier's instructions for re-delivery or collection.
Repeated failed delivery attempts, refusal to accept the package, or an incorrect address may result in the package being returned.
8. Damaged Packages
If your package appears seriously damaged when delivered, please document the condition of the package and contact us as soon as possible.
For damaged or defective products, please refer to our Return & Refund Policy.
Where appropriate, we may request photographs or videos to help us investigate the issue with the supplier or shipping partner.
9. Missing or Lost Orders
If your order has not arrived within the expected delivery period, please contact us with your order number.
We will investigate the shipment with the relevant delivery partner and provide the appropriate resolution based on the circumstances.
10. International Shipping
Unless specifically stated on the product or checkout page, Learnora currently does not guarantee international shipping availability.
Where international shipping is offered, additional delivery time, customs procedures, import duties, taxes, or other charges may apply. Any such charges imposed by the destination country are generally the responsibility of the customer.
11. Contact Us
If you have questions about your order or shipment, please contact our customer support team through the contact details provided on our website.
Please include your order number whenever contacting us about an existing order so that we can assist you more efficiently.
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